Every effort is made to ensure your data is secure, all information submitted on our online portals is securely stored.
General Data Protection Regulation (GDPR)
We are a Data Controller of your information.
– You purchase anything through the website
– You have granted permission from your device for us to place a cookie
– Processing your personal information is in our legitimate interests
– If we need to comply with the law
We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes and enforce our policies.
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights;
– The right to access, update or to delete the information we have on file for you
– The right of rectification.
– The right to object.
– The right of restriction
– The right to be forgotten
What we do with your information
When you purchase something from our site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our online store, new events, ticket sales, event info , and other updates.
We, unless otherwise specified, only use this data to complete our transaction with you.
The Flower Farm Presents… / Godstoneberry / Oktoberryfest / Jingleberry / Pumpkinberry / Bunnyberry / Flower Farm and any companion websites follow a standard procedure of using log files. These files log visitors when they visit websites.
All hosting companies do this and is a part of hosting services’ analytics.
The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.
These are not linked to any information that is personally identifiable.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us by post to: Privacy Compliance Officer, Flower Farm, Oxted Road, Godstone, Surrey, RH9 8BP.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Third Party Privacy Policies
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we implement generally accepted industry standards.
Like any other website this one uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
This website does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
This policy is not applicable to any information collected offline or via channels other than this website and our companion application.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions and Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer by post to: Privacy Compliance Officer, Flower Farm, Oxted Road, Godstone, Surrey, RH9 8BP