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FAQS

Got a question about Flower Farm Presents…?

Hopefully we’ve got all the answers right here for you!


What do you mean by a socially distanced live music event?

What is Flower Farm presents…?

Flower Farm Presents… is a unique outdoor three day event, showcasing a generation spanning lineup of live music, food and drink for the whole family to enjoy – at a safe distance. For more information on how we plan to maintain social distancing please see here and also our how it works page here.


Tickets and admission

Where can I buy tickets?

Tickets are only available through this website – the ticket page is HERE.


What methods of payment are accepted when buying tickets?

The payment method is chosen on the checkout page. Payment can be made via PayPal, either with or without a PayPal account (PayPay accept credit card payments as an option), or with any Debit or Credit Card directly through our website (in which case the payments are processed by Stripe). Payment is made through a secure SSL portal.


Is there a booking fee?

No. There are no booking or scan fees charged, and no extra charges. All the ticket money goes towards putting on a great event!


How do I receive my tickets?

E-tickets are issued automatically, immediately after the transaction is completed. You will receive an email with a breakdown of your order along with barcoded e-tickets. Please check your spam / junk folder if no tickets emails are received within a few hours of purchase.


If children under 6 are FREE, why do they need a ticket?

Everyone must be allocated a ticket in order that capacity and numbers can be monitored. Please don’t forget to add any FREE under 6 tickets when purchasing adult tickets. Please remember that all under 18’s must be accompanied by an adult ticket holder over the age of 18 when entering the event.


What do I need to bring to the event to gain entry?

Please print your ticket e-mail along and bring it with you to the event, or ensure your order email and barcodes are available to present on your mobile device. Your e-tickets will be scanned at the gate and exchanged for appropriate wristbands.


Do I need I.D?

The event operates a Challenge 25 policy. Anyone who is lucky enough to appear to be under the age of 25 will be required to provide I.D. at the gate. Acceptable I.D. is either passport, photo driving licence, or hologram PASS card. Anyone with an adult ticket who is unable to provide I.D. will be issued with an under 18 wristband, and will not be able to buy or consume alcohol at the event.


Can I leave and return?

Yes, your wristband allows you to leave and come back to the event at any time for which it is valid, however, please note that the last entry time with a ticket or wristband is 9.30pm on Friday & Saturday, and 5pm on Sunday.


Can I bring my own food / drink or a picnic?

It is not permitted to bring any food or drink onto the site., with the exception of infant foods and any special dietary requirements. A full array of food and snacks will be available to purchase. Please be aware that for safety and security reasons bags will be searched by our friendly regulated security team at the entrance.


Are dogs allowed?

Yes! You can bring your dog. All we ask is that you keep your furry friend on a lead, and clear up any mess.


Are tickets refundable?

Tickets are non-refundable, however, if you make a mistake when purchasing your tickets, we offer a seven-day money back guarantee which will remain in operation until the 7th August. We discourage selling or buying unused tickets privately, as these may simply be copied and will not be valid at the gate. Buyer beware! Once the event is sold out, we will offer a re-sale option for extra or spare tickets, whereby these can be re-issued through our website at face value and refunded to the original purchaser.


I’ve lost my ticket, or think someone may have copied my ticket?

Please email us info@flowerfarmpresents.com. We will cancel the e-tickets issued to you (the original e-tickets will no longer be void for entry and will be invalid when scanned)  and replacements tickets will then be issued.


Will tickets be available on the gate?

It is likely that the event will sell out completely, and no gate tickets will be available. The only way to guarantee entry is to purchase your tickets in advance.


What time does the event open?

4.00pm till 11pm on Friday the 14th August, 11am till 11pm on Saturday the 15th August, 11am till 7pm on Sunday the 16th August.


Getting to the event

Where is the event held?

Flower Farm is located between the A25/A22 bypass roundabout on the edge of Oxted/Tandridge and Godstone village. The address is Oxted Road, Godstone and the postcode is RH9 8BP.


Is there parking at the event?

Yes! There is plenty of FREE parking available directly within the event site.


Can I get a taxi?

Yes! Taxi drop off and collection points will be clearly signposted. The address is Oxted Road, Godstone.


Can I leave my car in the car park overnight?

Yes! As long as your car is parked in an authorised space this is not a problem. We suggest that you write your contact telephone number and leave inside the windscreen in case we need to contact you.


What are the nearest train stations?

Oxted station offers the most connections. The Oxted line provides direct train links to East Grinstead, Dormansland, Lingfield, Hurst Green, Woldingham, Upper Warlingham, Riddlesdown, Sanderstead, East Croydon, Clapham Junction and to London Victoria and beyond. There is also a fast train service from Oxted direct to East Croydon and onto London Bridge. This fast service is part of the Uckfield line which passes through Oxted and offers an additional route to Edenbridge Town, Hever, Cowden, Eridge, Crowborough, Buxted, and Uckfield.

Godstone station is located in South Godstone, which is serviced by the 409 Bus service to take you to the event. Trains here connect from Redhill, Nutfield, Edenbridge, Penshurst, Leigh, and Tonbridge.


At the event

Can I pay with cash or card at the event?

As this is a social distancing event, this is a card only event, we will not be accepting cash.


Are there real pint glasses or plastic glasses?

Flower Farm tries to be as green as it can be, reducing our carbon footprint on the environment, but this year due to restrictions it is safer for us to use disposable cups, plates and cutlery.


Do you run out of beer?

Errr No! – There are hundreds or beers on offer. Whilst the variety of beers will decrease over the weekend, there will always be a comprehensive choice on offer. Flower Farm is home to The Godstone Brewers. With a brewery on site, the beer will continue to flow until close on Sunday evening.


What if I don’t like beer?

There are multiple bars in total serving an array of beverages along with teas and coffee and plenty of soft drink options.


Do you have disabled access?

Yes! The whole of the site is accessible by wheelchairs, though please bear in mind the event site is entirely on a field, so the ground may be uneven in places. Disabled toilets will also be provided.


What toilets facilities are there?

Comprehensive toilet facilities are provided, with running water and real flushing lavatories.


Are there VIP areas / VIP access / posh toilets?

Everyone is a VIP at Flower Farm Presents…! There are no segregated areas or VIP times, and all of our toilets are posh for everyone!


Are there chairs / tables etc – Can I bring a chair / blanket?

Yes! – There is plenty of seating throughout the event site and in designated areas. We would recommend bringing a picnic blanket and you are also welcome to bring your own chairs.


What security is in place? / Is there first aid?

The event has a large friendly SIA registered security team on site 24 hours a day along with CCTV for your safety and security. The first aid medical centre is located adjacent to the entrance.


Will there be children’s activities?

Sadly no – due to COVID-19 restrictions, it is not possible for us to provide activities for children at this event.


What food is on offer? Are there vegetarian / vegan / gluten-free options?

Our specially selected street and event food stalls have been chosen to cater for all needs!


What time does the event close?

Entertainment runs, and bars are open until 11pm. We operate a soft close, so there’s plenty of time to drink up. Please note that your glass must be empty when leaving the site, as no drink is permitted to be taken outside the event.


General questions

Can I work / volunteer at the event?

Yes! – It’s great fun and everyone is welcome! Please email events@flowerfarmpresents.com and title your email ‘WORKING AT THE EVENT’.


Can I perform at the event? / Can my band play?

We currently have a full line up for 2020, however there are other events at Flower Farm throughout the year, and we would love to hear from you, so please do send us your details. Please note that due to the number of such submissions received, we regret that we are unable to reply to every message received.


Who runs the event / Is it for charity?

The event is operated by Flower Farm, a real working farm with an award-winning Farm Shop. Flower Farm Presents… is not a fundraising event.


Anything else?

Please drop us a line at events@flowerfarmpresents.com.

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